In a Retail Dive article published online in late April, a survey of more than 800 retail employees that analyzed their ability to prevent common problems with data privacy revealed that only 29% were able to do so. The test evaluated eight areas, including detecting phishing attempts, safe social media use, and incident reporting. Compared to other industries, retail employees scored poorly. The risk for retail is heightened because it is the most-attacked industry sector.
Payment companies and retailers are working to overcome this vulnerability, however, using technologies like EMV, anti-fraud systems, and biometrics. But as the article points out, “retail is a people business,” so security can’t be based solely on technology. One great advantage of brick-and-mortar retail over e-commerce is its personal service, but to leverage this advantage, retail employees must be well trained in digital security.