Flora Delaney is a retail consultant, expert and author of the book Retail the Second-Oldest Profession – 7 Timeless Principles to Win in Retail Today.
As a Smart Retailer contributing writer Flora brings her passion for independent retailing education to our readers. Her book is available on Amazon and www.floradelaney.com for all devices and paperback.
More from Flora
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How to Determine a New Customer Acquisition Budget
Conducting an RFM Analysis (Recency, Frequency, Monetary Value)
Delegating by Using the Training Triangle
What To Do When Customers Complain Online
4 Customer Service Benefits for Your Employees
Finding Good Employees for Gift Shops
Choosing Colors and Branding for Gift Shops